EXPERIENCES NET SA
TERMS & CONDITIONS
Please read carefully the following Terms and Conditions before you subscribe in one of our tours or activities. The participation in any of our organized tours demands your vigorous deliberation of the specific program of the tour and it signifies your unconditional acceptance of the following Terms and Conditions, according to applicable legislation
1.Confirming a Booking
In order to confirm a booking the Company requires a completed booking form and the necessary deposit or full payment before the activity or tour starts. Clients booking by telephone, on the website, or by e-mail will be deemed to have signed the Declaration on the booking form and agreed to the following conditions:
They have read and accepted our Booking Conditions and general information pages contained in our brochure and on our website. They understand, on behalf of all the people included in their booking, the risks involved in adventure activities.
They or anyone else on their booking do not suffer (or have ever suffered) from any pre-existing medical condition which may prevent them from actively participating in the tour.
The person signing, or being deemed to sign, the Company’s booking form (which incorporates these terms) warrants that he/she has full authority to do so on behalf of all persons whose names appear thereon, and confirms that all such persons are fully aware of and accept these conditions. A booking is accepted and becomes definite only from the date when the Company sends a confirmation email.
2.Payment of the Tours and Activities
The balance of all moneys due, including any taxes and surcharges, must be paid to the Company not later than a day before departure for all the website bookings, and 15 days before for all account and group Clients, private and corporate events. In the case of non-payment of the balance by the due date the Company may treat the booking as cancelled by the Client. Moneys paid acting on behalf of the Company for tours operated by the Company are held for the Client until the Client receives written confirmation of the acceptance of a booking. Thereafter, these and any other moneys are held by the Company.
3.Cancellation of Booking
Should the Client wish to cancel, cancellation charges will be imposed. These are calculated from the day written notification is received by the Company or their agent as a percentage of the total tour price, as shown plus any surcharges, or the non-refundable deposit, whichever is greater:
15 and more days before departure: deposit not refunded
14-6 days before departure: 25% of the tour price
5-3 days before departure: 50% of the tour price
Less than 2 days before departure: 100% of the tour price
The Company has concluded an insurance contract of Professional Liability Insurance.
5.Travel and Cancellation Insurance
Clients are responsible for effecting sufficient personal travel insurance. Travel insurance is mandatory for all clients whilst on a tour organized by the Company. Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance and ensuring that they are in possession of private Travel Insurance with protection for the full duration of the tour in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment, with adequate benefits. Clients making their own arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities included in their tour. Whether clients choose to obtain Travel Insurance through the Company, the Company’s agent or through their own independent arrangements, the clients must satisfy themselves that any such insurance is what they require and clients should arrange supplementary insurance if need be
6.Tour and Activity Participation
Clients agree to accept the authority and decisions of the Company’s employees, tour leaders and agents whilst on tour with the Company. If in the opinion of such persons the health, level of fitness or conduct of a client at any time before or after departure appears likely to endanger the safe, comfortable or happy progress of a tour, the client may be excluded from all or part of the tour without refund or recompense. In the case of ill health the Company may make such arrangements as it sees fit and recover the costs thereof from the Client. If a Client commits an illegal act the Client may be excluded from the tour and the Company shall cease to have responsibility to/for them. If you are affected by a condition, medical or otherwise, that might affect you or affect other people’s enjoyment or active participation of the tour, you must advise us at the time of booking. No refund will be given for any unused services.
7.If we change the Tour or Activity
While the Company will use its best endeavors to operate all tours as advertised, reasonable changes in the itinerary may be made where deemed necessary or advisable by the Company. The Company reserves the right to change any of the facilities, services described in this brochure and/or the website before a booking is made. If a major change is known to us, the Clients will be told at the time of booking, otherwise the Company will inform the Clients as soon as reasonably possible if there is time before departure. The definition of a major change will depend on the individual tour and circumstances. When a major change is made the client will have the choice of accepting the change of arrangements, purchasing an alternative tour or cancelling the tour and obtaining a full refund.
8.If we cancel the Tour or Activity
The Company reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 15 days before departure except for force majeure, consolidation or the client’s failure to pay the final balance. Unless the Client fails to pay the final balance, the Company, upon cancellation, will return all monies paid, vaccinations or associated costs, or offer an alternative tour. Force majeure is war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, changes imposed by rescheduling or cancellation of flights by an airline, coast guard limitations or other similar events beyond the control of the Company. Consolidation refers to the fact that each tour is dependent upon a minimum number of persons participating. The Company is not liable for any penalty charges associated with connecting air fares, in the event of a change to a tour departure time, date or cancellation.
9.Our responsibility for the Tour and Activity
Clients bookings are accepted on the understanding that they understand the possible risks inherent in adventure activities and that they undertake the tours, treks or expeditions featured in our programs at their own volition. Due to political and cultural differences, as well as generally tougher physical conditions, travel to many areas of the world involves risks other than those we take in our daily lives. The Company and the tour operators who work with place extreme importance on the safety of clients. It is important, however, that clients realize that they are responsible for making themselves aware (through State Department advisories, Government Tourist Offices and other sources of information) of the risks involved, and are responsible for making their decisions accordingly. No refund will be made for any unused services which are included in the price. The Company shall not be liable for any delays, deviations or missions from any tour caused by circumstances beyond its reasonable control, nor for any direct or indirect consequences there to. The Company shall not be liable to compensate clients for associated expenses incurred as a result of their booking. The Company only acts as an activity based company for the owners, contractors, suppliers of transportation and local operators/agents, and/or other related travel services provided and assumes no liability or responsibility for additional expenses howsoever caused arising directly or indirectly from the actions or omissions of such independent parties, accidents, loss or damage to person or property, delays, transport failures, strikes, war, force majeure, Acts of God etc, over which it has no control. Arrangements so made by the Company will be subject to any special terms imposed by the supplier of these services. The Company accepts no liability for any action or activity undertaken by the Client arranged independently of the Company while on tour. The Company accepts no liability for any circumstance arising pursuant to the agreement constituted by acceptance of these conditions by the Client save:
where such circumstance derives directly from a failure by the Company to use due diligence in the selection of persons for whom it acts as agent.
or for negligence on the part of its employees causing death or personal injury.
or to the extent of recovery by the client under the insurance cover effected pursuant to these conditions.
Issue date: June2019
If users have any questions or suggestions regarding our Terms and Conditions, please contact us at:
EXPERIENCES NET SA
T.: +30 210 3314260
E.: [email protected]m
Postal Address : 57, El. Venizelou str, 105 64 Athens, Greece
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